Our Product Guarantee

  • Du kannst ein Schmuckstück innerhalb von 120 Tagen nachdem es geschickt wurde, ersetzen lassen oder umtauschen.
  • After 120 days, a small replacement fee of €8 per item + €6.50 Shipping/Handling is required. Exchanges for a different item are not allowed after 120 days.
  • Note: Watches have a 30 day guarantee period. After 30 days, a replacement fee of €14 + €6.50 Shipping/Handling is required.
  • A replacement item is guaranteed for a period of 120 days (30 days for watches) and is subject to replacement of the same item only.
  • If you are exchanging a ½ price item within the 120 day time period, you may select ONE item at ½ price. If the requested item is more expensive than the original item, simply pay the difference + sales tax. If the requested item is less expensive than the original item, Park lane will send you the difference + tax in the form of a gift card.
  • Cash refunds will not be given after thirty days from the date of shipment. Shipping charges are not refundable.
  • NOTE: A retired item (an item not featured in the current catalog) that is no longer in stock may be exchanged for a different item up to 1 full year from the purchase date. Proof of purchase and €7 + €6.50 shipping/handling is required.

LOST EARRING POLICY

In the event a customer loses an earring, they may replace their lost earring for half the retail price, plus tax, plus the replacement fee and shipping charges described above. The lost earring/replacement must be requested on a “Customer Replacement Form”. This form, along with the remaining earring, receipt, and payment should be sent to Park Lane’s customer service department.

PREPARE JEWELRY FOR SHIPMENT

Wenn mehr als ein Schmuckstück zurückgeschickt wird, bitte jedes Teil einzeln verpackt zusammen in einem Karton oder einem Polsterumschlag mit dem Formular verschicken.